DA Tejero

Review of ramada plaza london gatwick ho...

Seems that management doesn t care about the facil...

Seems that management doesn t care about the facilities of the hotel. The main thing that a traveler would want is to get a comfortable and restful stay at a highly rated hotel. However, when we entered our room, the air conditioner was only spewing out non-cold air on a very hot and humid summer night. The room had a desktop fan in the closet, a giveaway clue that air conditioning is an ongoing issue. I called the front desk and they weren t answering, to the point that the line got cut off and remained dead. (Intentional perhaps so that they would not be bothered?). So I got on my cellphone and called the hotel s main line to request for them to fix the aircon. After a while there was a knock at the door. I thought it was someone who would fix the issue but I was only handed ANOTHER DESKTOP FAN!

Also, the bathroom drain just came off when I took a shower and the room telephone still did not work.

The BASIC FACILITIES of the hotel need better maintenance and there should be someone on call 24/7 to address basic issues like NO AIRCONDITIONING and not just handout table fans to the guests.

I was at the hotel for several more hours and I was not in the mood to elevate my blood pressure or feel angry. I did not have a comfortable sleep and it felt muggy. Good luck to the next set of visitors. I hope everyone would write an honest review and file a complaint. Fill up the guest comments. I did.