Horrible customer service... I decided to take a f...

Horrible customer service... I decided to take a few of my out of state friends out to NAPA/Sonoma county. Every where we went we met nice friendly people, we decided to check the castle since they had a 10th anniversary event, no where in the website did it say reservations we required. When we got there we were greeted by a rude lady who said reservations were required so we left... I ve never had this type of mistreatment not customer service I. Sonoma/NAPA county. Will not visit ever again!