Jennifer Mase

Review of Anaheim Hilton & Towers Hotel

The hotel itself such as lobby, was beautiful! But...

The hotel itself such as lobby, was beautiful! But service was terrible, and our rooms lock was broken, our "deck view" was not a private deck like lead to believe. It was a large cement slab that went between rooms that had absolutely no view other than the other rooms. Elevators were crowded almost every morning, we stayed Thursday-Sunday. I am a Hilton honor and got not one thing for it(note that we go on anywhere from 2 to 5 trips a year and go at least four days at a time but sometimes stay up to 12. So we spend a LOT) I've stayed at a LOT of Hilton hotels this is the first that I was unhappy with. We won't be coming back to this one. Very disappointed. I don't mind spending a large amount when it's worth it and we get amazing service but this was outrageous.