Alex Mutuku

Review of SavoStore.com

[LONG REVIEW]

[LONG REVIEW]
I don't take time to write detailed reviews but I had to do this. I just hope I help someone out there clear their doubts. I've been a customer since 2015 and I have nothing but praise for these guys.

1. Communication
They have great communication. This is what I love best about them. Their customer service is top notch. Got a question? Follow up question? Need clarification?...etc They never get tired of answering them be it via a call or email.

2. Trust
They have NEVER lost any of my items. You are assured of receiving them and in mint condition. Now you don't want someone you don't trust shipping your items worth thousands of dollars and they get lost/stolen/exchanged/tampered with at JKIA while clearing. I know very many people who have lost stuff this way. You can rest assured your item WILL arrive as it was. I have shipped laptops, riding gear, shoes, helmets, bike parts...etc the last order being an iPhone XS and cost me Kshs 1500 to ship. I never have to worry. Now I understand us Kenyans are a doubtful society so I will attach screenshots and pics as evidence.

3. Fast & Transparent
My items always arrive in their stated 7-15 business days or earlier save for a few times. Less than 3 times ever since 2015 last one being Jan 2019. The good thing is that they will be in constant communication should there be a delay and even explain the reasons why. My last order [July 2019] arrived in 6 business day. If you use their consolidation service, they will pack all your items in one order and that will save you a lot in shipping fees.

What to improve on.
The new website can sometimes be challenging to edit existing orders especially for adding items. The flow is not correct specifically how to edit shipping dates for new orders. I've had to use HOLD or send an email. The shipping calculator also needs revamp and clear instructions especially for new users who don't understand what volumetric/actual weight it and end up complaining on high shipping charges.

Final word
So, if you are thinking of buying something from Amazon, eBay...etc I'd recommend you create an account in Amazon, use your Kenyan bank card for payment and try shipping with them. I believe you won't be disappointed. I personally find buying from US cheaper and you get genuine high quality stuff.

DISCLAIMER: I have NOT been paid by them to write this review hence the attached evidence. I just hope I end someones shipping misery. Oh I went through so many shipping services before I found them. Never been happier ever since. Peace.