I put a three because I don't have the loupes or l...

I put a three because I don't have the loupes or light yet and didn't want my review to sink or swim their rating but I am rating based on my customer service experience. I am looking for loupes. I have called the company twice to try to get information and each time I talk to someone its like talking to a teenager who is like ugh gosh mom I don't want to do my homework. They don't seem to care or want to help you. Don't you want people to buy your product? Really weird and confusing. So it concerns me if I would purchase them what kind of customer service I would get.