Christian Lauri

Review of Volkswagen of Springfield

What's the point of even being able to pick a serv...

What's the point of even being able to pick a service time on your website if I have to wait for just and oil change for 2 hours? I get that you have other customers too, but imo it is just ridiculous, especially because I was told it'll be an hour.
Then the advisor say that he'll give me a discount, which he did, but it is kind of funny that Sheehy Volkswagen of Springfield's price is even after a discount higher than Fairfax Volkswagen's. Total parts price is higher by $6.80, which is not too bad, but the difference comes in labor price. While Fairfax charges you $15, Springfield will charge you $30. So even after the discount, I paid more than I did without discount in Fairfax.

If you plan on waiting for you car there, then you have to at least have 2h minimum and bring a laptop or a book (maybe even 2, you might be there for a second).

VW really needs to get better dealerships, since I have had good experiences with other car makers dealerships, but it just seems like every VW dealership sucks. Oh well... at least I know now