While the medical care received was excellent, the...

While the medical care received was excellent, their customer service was terrible. I spent hours on the phone trying to get the bill submitted to my insurance company. HEPA refused to provide me with information needed by my insurer to process the claim, including basic codes needed for billing, such as NPI numbers. I instead had to spend hours with HEPA and my insurance company trying to track down the information needed to submit the claim.