Steve Wright

Review of Capital Dodge | Chysler | Ram ...

Buying my Grand Caravan was painless but living wi...

Buying my Grand Caravan was painless but living with it has been anything but. It's a good thing that I bought the extended warranty as I probably would have had to declare bankruptcy to pay for all that has been repaired. When I bought the van I was worried about rust as Dodge has always had a problem with this so I purchased the rust protection and the extended warranty for rust. What a waste of money!! The extended warranty isn't from Dodge but from a third party, which are notorious for not paying up! I also asked the lady if I had to do anything to maintain coverage and was told no. after two years the van started to rust. The service manager just told the service department to make a note of it in my file. Two years after that the van is a rust bucket, with rust appearing at almost every single joint on the van. An estimate put the repairs at over $6,000.00. I'm stuck with the repair as it turns out that I was supposed to have the van inspected every two years by the dealership and have them sign and send in a report. This was never done as I was unaware of this and Capital Dodge never informed me or helped me out with this. They can estimate your mileage and call you all the time to try to sell you service work on your vehicle but I guess ensuring that your money spent of warranties is not a priority, they already have that money, they just want more.
We are now shopping to replace my wife's car and I will use my bad Capital Dodge experience to ensure that it doesn't happen to her, and believe me we won't be buying a car from Capital Dodge for her or my next vehicle.