Never in my life have I experienced so many emails...

Never in my life have I experienced so many emails from one institution! I am getting emails on a daily basis that I am failing a class when I am only 3 weeks in to the class. Emails about how can they help me. Whenever I call to the school, several of the employees that answer the phone didnt even act like they were happy that they are there.
I recently contacted Financial Aid and the hold time was long. That wasn't the issue. The issue is when I was purposely hung up on! I called back and got on the line with a gentleman (I will not display his name) As he was pulling up my information, I can hear in the background another gentleman was trying to leave with another coworker for a break and I guess the supervisor was explaining that he couldn't go because there noone to take the calls. He was actually getting an attitude with them. The guy couldn't place me on hold, couldn't let them know they were being loud, nothing! As we were talking the phone hung up again. I cannot confirm if it was my phone or his, but there was not a phone call back to finish my call.
This will be the last time I will seek education from them. I will not refer them to any friends and family. If I had bad experiences with them, what makes you think I am going to subject them to it too???