We hired this company to move us in June 2020 afte...

We hired this company to move us in June 2020 after a friend recommended them and the great online reviews. At first, things seemed great, I called to book them in and advised I wasn't sure what we needed and described the place we were moving from and left it up to the representative to let me know what he thought we needed as far truck size and number of movers. The person on the phone recommended 2 movers and 3 tonne truck at very reasonable rates. He assured me that movers would be wearing masks and gloves and not to offer any refreshments/snacks as a result of COVID-19 safety measures, which we appreciated. The movers arrived a bit early, which was great and there were 6-7 people that showed up. Farshad explained that the move would be at least 3 hours just to load the truck up, but to help speed things up, he would have the whole crew that was with him help out for 15 minutes with no extra charge. We really appreciated that. HOWEVER, 1 person out of all of them wore masks and gloves and they just left it on the fireplace for us to clean up. This is NOT what was described on the website and what was described to me.

Somehow our infant gate was completely broken. It wasn't even locked in place - the gate was ripped out of one side of the wall, which we only discovered when we came back to clean up. When it came time to move us into the new location, the couch was scratched, shelves in our bookcase were clearly dropped and damaged. My partner witnessed ONE person trying to move a double size mattress which ended up being dragged on the ground which we have now had to get rid of because we can't get the greasy dirt and mud stains off of it. I'm no professional, but wouldn't a mattress be something that 2 people should carry in to avoid it from being dragged on the ground??? One of the 2 movers took their shoes off in the new place that had just had the carpets cleaned. When I contacted the company about the mattress, they offered a 50.00 refund. Then we discovered the broken child gate, we got the following response:
Hi
Sorry to hear
In fact we brought your expenses at least 150down with extra people who helped
I did my best offer and I was expecting to keep you happy
I am sorry that it didn t work and still you are disappointed please let me know if I can help you thank you

What this sounds like is this company justified the damage they caused by saying that they saved us money. While we appreciate the effort to try and keep expenses down for clients, this should not come at the expense of damaging the client's property with decisions like using one mover to carry a double size mattress. Besides, what money did we save when we had to spend a lot more than $50.00 to replace the mattress and the gate?!