KAOM Productions

Review of Shangri-La Hotels and Resorts

I have to rate 5/5 but there are areas for improve...

I have to rate 5/5 but there are areas for improvement! First the good/great things:

The staff were excellent. A credit to your company and management! Special shouts to the cleaner of our room who was (by far) the best we've yet experienced in any hotel, anywhere in the world. Cleanliness, thoughtfulness and attention to detail are A+++

Also the staff who helped make our child's birthday so special (and as a surprise to us) was so thoughtful.

The staff outside the front doors were great too.

Bad points:
The light system in the room is overly complicated - trying to be too clever for its own good. It can be simplified and more flexible at the same time

The smell! Some days the smell of toilets was very strong especially in the hallways.

One suggestion: Drinks and food are free in the exec lounge but not by the pool or other places. I think you should extend this out to other areas. It seems plain daft that you need to go to the lounge for a free glass of something. that's just messy red tape that would make the stay even better if sorted