I have reported a closed business , a former busin...

I have reported a closed business , a former business partner of mine , it's been over a year and Google cant find a way to determin its closed , yelp was able to determin it has been in fact over a year now , everytime I call Google suggest I add photos , reviews and a web site , I have added all that I have a 5 star rating , while the never open business has 1 star , it's still in the top listing. Everytime I call I get disconnected, and they verify my contact info just in case we get disconnected, guess what? They never ever call me back. Why so hard to remove the listing Google?