Bey Th Law 13

Review of Wilde Chrysler Jeep Dodge Ram ...

Yesterday I came in to do a trade in. Unfortunatel...

Yesterday I came in to do a trade in. Unfortunately whats left on my current loan from a different dealership was way too high for the market value of the vehicle I currently own. Thanks to J.D. Byrider over pricing junk vehicles. Anyway, I put a down payment of $1000 on an 2014 Suv but after being cleared with background, credit and income checks, all the banks rejected the trade in and the only option left was to purchase it separately which is financial suicide. So my other option was the refund of my 1k. They use the same method you make purchases such as swiping your debit or credit card for the refund to post back to your card. I was told this never happened before where a refund declines to post. I asked the customer service rep behind the counter what software program is it and the process/steps she uses to complete these transactions and she told me she doesn't know. I told her that's scary to not know a system that you're authorizing and using oj a daily basis. They have pleasant moods and what not however, I'm not attempting a bad sales customer service I'm unsatisfied with the high level of disorganization, this dealerships incompetence in resolving in-store financial disputes, the reps unfamiliarity of working computer related systems and lack of diagnostics with technological and systemic errors and so on. It's extremely important for every company that's selling goods and services to invest and prepare in potential situations similar to what I'm experiencing now. I'm still waiting for my refund to be posted back to my card and this is the 2nd day. Also, you shouldn't take payments from a buyer before they've been Approved for the car loan. For future referece when I'm buying a car and I hope those of you who are in the market to buy a vehicle, Don't Pay for it until you know for sure you have been Approved across the board so you can avoid being in a situation similar to this.