It's very unfortunately one of the few resources t...

It's very unfortunately one of the few resources to homeless people in the area, it needs a lot of improvements.

I was there in 2015:

The stuff like mail and snack bags is fine. But they serve food and small portions without seconds and thirds, no matter how many people attended or how much food there is left. with them being one of the few places to eat in the area, that is a huge problem.

There is/was another place a few feet away, but it had/has much less space and the food was/ is lower quality. And it's for women and children only.

it seemed like the only resources that they were limited in was food, despite the abundance of resources in their other programs within the building.

And the winter shelter is/was also problematic. Just a bare floor, with no proper washing facility. They didn't even have mats and let a person supply their own bedding. I caught onto using a cardboard box to put between me and the floor from other clients. And we had a basic stalled restroom weather only option to clean ourselves and our clothes out of a basic sink, if necessary. And the hours were from 9 or 10 until 5 or 6. A whole 8 hours of sleep was not an option. And, then you go out into a city that harasses people for sleeping in public.

the idea that you can just give the poor and homeless anything and we should be grateful is inhumane and selfish. I'm not saying that it is the reflection of this organization. I am saying that people should have humane and compassionate attitudes when addressing the homeless, and I find that most people don't. Homeless people should be healthy, safe, and comfortable - because those things should be human and or civil rights. Not things only accessible by a paywall. So don't say people shouldn't complain. Complain is how people get what they want and need.