I had to take my phone into the Apple store last w...

I had to take my phone into the Apple store last week because the screen was flashing like a strobe light. I made a reservation at to so call Genius Bar for 4:40 p.m. I only had to wait about 5 minutes before I was seen by one of the techys. I told them of my problem and they did some tests and came to the conclusion that my LED was messed up. My choices were to get a new phone or go home and back up my data. Now, I don t know about you but I hate going to the Apple store. It s always busy and like a zoo in the store. And like any IPhone user I was worried about all the data that was stored on my phone. Most of my pictures on my phone were back up but I was concerned about my contacts. The employee told me that my contacts should back up. I chose to get a new phone. The employee activated my new phone and I was ready to go or at least I thought I was. Upon leaving the store I realized that my phone wasn t getting any service. I was furious! The employee did give me a card and I hit the *2 key since my provider is Sprint. I spoke with Sprint and the lady advised me that I need to shut my phone on and off in order for the activation to work. This is something the employee at the Apple store didn t advise me of. After I shut my phone on and or it did in fact work again. I went to take make a call and my contacts were ALL GONE!!! Now, I don t know about you but I haven t really remembered a telephone number since I ve had a cellphone! So, needless to say, I was very upset when I realized all my contacts were gone. I still had the card that the employee at the Apple store gave me so I called the 800 number on the card.

I was connected to Tom in Reno. Tom immediately knew that I was VERY frustrated just by the tone of my voice. Tom did EVERYTHING to reassure that by the end of our phone call he would have everything sorted out when it came to my phone. What Tom did the other employee at the Apple store should ve done. I ve only been an Apple user for just a little over a year so I m still learning about all the amazing things my phone can do. Tom asked me to go into my settings and look to see when my phone was last updated. My phone last updated on August 1, 2013. Tom told me that all my information would be stored in iCloud and I should be able to get all my contact back and most of my pictures!! Tom was CORRECT!! I was able to get most of my pictures back on my phone and ALL of my contacts were back!! By the end of the call I was overjoyed that my phone was back to the way I had it prior to getting a new phone. Now, what I don t understand is why the employee at the Apple store didn t take the time to do this?!?!? I can tell you why because they are in SUCH a hurry to get folks out of the store that they don t take the time required to actually solve the problem!!

Thanks to Tom in Reno for taking the time to make me smile that evening. Kudos to him for actually giving a damn!