Nooshin Farhid

Review of East Midlands SHA

TERRIBLE CUSTOMER SERVICES, DO NOT BUY

TERRIBLE CUSTOMER SERVICES, DO NOT BUY

I bought a brand new RO system to replace my old one which I had had for 11 years because it was not working properly any more.

Unfortunately, there was something wrong with my new system, the water pressure was very low and hardly any water was coming from my tap. After a huge amount of effort to contact the Customer Service and Technical Team, they asked me to send a picture of my installation. I sent several pictures from different parts of my installation. They, however, never got back to me to advise me what needs to be done despite me trying to contact them through online chats and phone calls. I also sent around 10 emails without success. After a month of struggling to resolve this I decided to ask for a return.

For returning, I also had to contact them several times and remind them that it was within my right to return a faulty item. When eventually they replied to me, they asked me to send it with a Signed for/Proof of Delivery service but they expected me to pay for the return. They also said if my item is tested by them and no fault is found, or the fault is due to misuse, I will be liable for any packaging, courier and/or labour charges incurred during our testing/fault finding investigation.



I have decided to discard the tank I bought from EMWC and not to return because of the hassle and lack of trust that they may charge me further for the courier and labour.I had a similar problem with EMWC in the past with another purchase which was a mineral filter. It had a disgusting smell and I had to go through the same painful procedure to try to get a refund. At that point, like with this time, I decide to let go of it and discard it instead of returning it.

This will be the last time I will purchase anything from EMWC. I would not recommend anybody to buy anything from this company because of their terrible customer service.