M. S.

Review of Taco Casa

I have been to Taco Casa's restaurants all over th...

I have been to Taco Casa's restaurants all over the Metropolitan Area. I have never had a real concern with their food or service. I dont't go to this location very often. What can I say about the food, service and building. Well the food it's Tex-Mex nothing authentic about it. Just good Tex-Mex food that's always fresh and hot. The prices are inexpensive reasonable. The menu has everything from soft and crispy taco's, burritos, salads, tostadas and more coming in regular and super size's. They do have high chairs for kids. This particularly restaurant is well kept. The service has always been courteous. Sometime they can be a bit busy and the wait can be long. On this last visit I notice that they had more than eight people working at one time(that's a good thing) and everything went fine until I went up to the sevice area for a refill on my drink. All of the employee's was behind the service area. About five looked busy the rest standing walking around talkung to one another. There were no other customers waiting for service but me. I waited almost ten minutes for someone to recognize that I was there and needed help, well to acknowledge me. I had one young man came up to the area where I was waiting refilled his drink never acknowledge that I was there. One employee working near the area took the time to look up at me oh several occasions but did nothing to assist me. After almost ten minutes waiting one employee directed another employee to wait on me. I just wanted to mention I don't think this was a racial thing just an over look on their part because there were at least three different nationalies working at the time!
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Update I decided to give this location another try. Mistake on my part. Went in at at 10:21am no one in the restraunt except me and 10,000 employees. By 10:29am no one had come and offered to help me. They open at 10am. If the food is not ready thats on them they need to adjust their prep time or freaking at least advise the customers whats going on. This seems to be the central theme with this location. I have absolutely nothing positive to say about this lication. I went to Subway next door got good service and will go there for now on.