francisco mattei

Review of Aloft Brickell

The experience I had at the Aloft Miami Brickell h...

The experience I had at the Aloft Miami Brickell has single handedly led me to the decision to never stay at a Marriot Bonvoy Property again. I will be cancelling my Marriot Bonvoy credit card and gifting my points to a relative who is willing to support your corporation. The entire experience from check in to check out was embarassing and not to the level of quality that i expect from what used to be SPG. I am a ex-plantinum member who has stayed at SPG properties around the world (US, Canada, Mexico, Puerto Rico Argentina, Brazil, Colombia, Ecuador, Peru, Hong Kong, India, Israel, Malaysia, Singapore, Thailand). In the past year - even during a pandemic - i have stayed 40 nights in Bonvoy properties. Where do we begin - firstly, the concierge that checked me in was not wearing a mask (im not so big on masks either but this is a client service industry and its the law). Second, the room was not clean when we arrived (the floor was obviously dirty). Next we were surprised with the fact that now during the pandemic the rooms are being cleaned every third night? I found this shocking considering cleanliness has been the focus of the world we live in since March 2020. I certainly would have expected this to be communicated when I either A) booked the room B) Received a confirmation C) Received a welcome email about my upcoming stay D) Check in maybe? 4 chances to alert a customer of this new and unacceptable practice? I understand COVID times are tough, i work in finance, i understand profit margins... but you cannot tell me that cleaning a hotel every 3 days is acceptable practice by any means. Even less so in Miami where nobody gives a hoot about the pandemic. Im guessing youre willing to roll the dice on having the hotel be a focal point of spread to save a couple dollars? I expect better from Marriot Bonvoy and I used to believe that SPG/Marriot Bonvoy held itself to a higher standard. When i requested the room to be cleaned anyway i was told they could not because the new hotel policy only allowed every three days. I had to tell the front desk attendant that my girlfriend had her period for them to give me the time of day, which i later found that ONLY the bedsheets had been changed (thanks but i was told they would take care of it and expected more). I had to go through this humiliation and begging to have a room cleaning? The towels in the room are comparable to the terry towels i use to dry my dog with. They are really great for drying animals or floors or anything except for humans, because they leave white fuzz on you. They left white fuzz all over me. I went to the front desk to ask for a fork, and told they have none... at a hotel? really? A hotel with a restaurant (albeit closed due to pandemic)... but i have a funny feeling you didnt sell all your silverware to cover pandemic losses... No forks? Where in the world did i stay? Absolutely worst hoteling experience of my life. I am a firm believer in voting with my dollars, and I will never spend a dollar more at a bonvoy property again. As mentioned above, i have stayed at SPG/Bonvoy properties all over the world... a reputation is built over a lifetime, and ruined in an instance. Never again.