D. S.

Review of Dierre

Do not open that door!

Do not open that door!
In 2009 I purchased two Elettra armored doors for my home in Rome, together with a sectional door for the garage, the latter arriving with incorrect measurements. The two armored doors leading to the house immediately showed various noises of dragging the locks, which over time have become real problems in opening and closing the doors. Moral of the story: upon request for intervention, I was informed that the door was now out of warranty! The replacement of the lock requires approximately 700 euros each. The defect lies in the defective mechanism, of which the DIERRE company knows the problem perfectly. Another small construction site in Rome, year 2014, where we install n. 4 armored doors, with identical lock and mechanism: same problem immediately after the second year, on one of the four doors. No guarantee: we replaced the electronic lock with a traditional one at the expense of the customer. Two other friends with the same door: identical problem, same ritual. I wrote to the company requesting to intervene even with partial cost to my charge always getting the same answer: all costs are borne by the buyer. I would like to give DIERRE advice: advertise less and behave more seriously. To those who are thinking of purchasing this ELETTRA product, I would recommend the purchase of doors with traditional locks from other companies.