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I bought a Kia Soul EX from Kia at Longman's in Ma...

I bought a Kia Soul EX from Kia at Longman's in Markham. It only has 2000 kilometers on it as we speak. I took it into a Canadian Tire to get an oil change because the dealership close to me couldn't fit me in for a week, and was informed my right licence plate light was missing, and had never been there. They shone a light inside and were sure it had never been installed. I took it to Kia Lindsay and was told I had to take it to the dealer I bought it from. They wanted nothing to do with it. Despite what I'd been told by two mechanics at CT, this woman at Lindsay Kia said how did they know it wasn't stolen. She didn't even shine a light up in the hole to see for herself. I explained to her what was said, and that the car, other than my driveway, has only even been in the Lindsay mall parking lot in daytime, for no more than a half hour at a time. It was an unpleasant experience to say the least. There was no friendliness... only adversarial attitude. I was shocked and disappointed. I called Kia Canada because I had assumed I could take my car to any dealer for my warranty, and was met with the same attitude. It wasn't their problem. I was offered no assistance... only the recommendation that I should take the car to the original dealer... and that no, I didn't buy a car from Kia Canada, and there was nothing they could do. They are simply the manufacturer. So, my only option is to drive four hours round trip for something Kia is responsible for. I'm 63 years old with health issues, and I don't drive at night, and I try to avoid traffic. All this for a simple licence plate light! This is utterly shocking to me, after having dealt with most major car companies throughout my life, who went out of their way with their service. Yup... it's my problem... not theirs. I can not in good conscience ever recommend Kia to anyone. If they are this unhelpful with such a small thing, I can't imagine what they'd be like with a larger issue. I am thoroughly disgusted, and have decided my wife's new car will be a Chev.
My rating is actually 'zero stars' after these two interactions.

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