there was unpolite staff at the check in desk. One...

there was unpolite staff at the check in desk. One was free and he told us he would help us. After 5 min another staff member helped us, the first one just ignored us. I told her that I forgot my ID, but had a copy on my phone that I could email her. She told me that she needed the acutal ID because it is policy. Since I did not have it, I had to cancel my reservation, they did not apologize or look for a solution. i was not allowed to go into the hotel.