Samantha Letourneau

Review of Element National Management

Wow, I don't even know where to start about Villag...

Wow, I don't even know where to start about Village Square Apartments in Glen Burnie Maryland. Nothing ever gets fixed, no matter how many times you call and report the issue to the leasing office. I've called for months to notify the leasing office of the broken washers and dryers but they never fix or replace them. Our front door to the building is supposed to be a key entry but they didn't want to fix it so they just removed the entire lock. I've had to call numerous times to complain about the filthy stairwell and laundry room, which is the property's responsibility and it still never gets cleaned. For example, there has been either dog feces or vomit in the stairwell for over a month..that's right it's been sitting there for over a month and is now dried into the disgusting carpet. At a time when cleaning standards should be increased Village Square only cares about how clean their leasing office is. Also, I'm curious as to why Village Square feels its ethical to charge residents a monthly $20.00 amenity fee when the gym and pool have been closed for about 6 months due to the pandemic.