Heather Bennett

Review of Holiday Inn & Suites Boston/Pe...

Our 4 year old daughter loves decaf coffee, which ...

Our 4 year old daughter loves decaf coffee, which is perfectly safe. My husband doesn't drink caffeine due to health reasons. At the buffet breakfast, he got a full cup of coffee for each of them. There we only 1 self-serve coffee container. It was clearly marked decaf. After they both finished their large cups, we heard 2 other guests, standing next to our table, ask the waiter for caffeinated coffee since there was only decaf. He told them 4 times that the coffee was labeled incorrectly and it was regular caffeinated coffee inside. He told them there was no decaf coffee made at all that morning. We told the woman at the front desk and she could not have cared less. It we disturbing how little she cared that a small child and a man with health issues had large cups of regular coffee without their knowledge. She didn't care about the possible repercussions and made no attempt to discuss things with the kitchen to correct the current problem or to try to prevent it from happening again. She took our information and had a supervisor call us later. He offered to refund us for breakfast. Considering the breakfast was free with the room, that was equivalent to blowing us off. Again. Everything about this situation is beyond unacceptable.