Elizabeth C Bondy

Review of North County Hyundai

This dealership completely lacks transparency, and...

This dealership completely lacks transparency, and if I was not in a hurry to obtain a vehicle, I would choose not to do business with them. First of all, if you're thinking about buying a new car here, they fail to tell you that all cars have LoJack installed in them (at least that's what the dealer told me), which comes to an extra ~$500. This dealership was recently bought out by Bob Baker, and they failed to let any of their customers know. When I came in for my first service appointment, I was baffled by the disorganization that was happening under the new management, and the fact that they did not send out an email about this until months later. I am still baffled today; it has been weeks since I have been emailing and talking to several employees to obtain my new-car-purchaser benefits (that disappeared from the website since the new management), and nobody has given me an adequate answer. Since I already bought the car (before then, they would immediately respond with answers), I do not think they feel obligated to give good customer service. I'm trapped with them, but if you can avoid them, please do!