I wanted to buy a model in a colour combination th...

I wanted to buy a model in a colour combination that I couldn't seem to find anywhere so I decided to ask a dealer to order one for me. There are at least ten dealerships that are closer to my house but I chose Toyota on the Park based on reviews.

Given that the model I wanted is still built in Japan (4Runner), there was an expected wait. Candice gave me regular updates so I knew when the vehicle was on the boat, when it was expected to dock and when it was supposed to arrive at the dealer.

Emails were returned quickly and when she was away, I was given a person to contact in her absence.

When the vehicle arrived, the features were explained to me. She even helped me sync my phone contacts with the Bluetooth. Candice was knowledgeable and she had the answers to my questions.

Aaron was fair on the trade-in and he too responded to messages quite quickly.

The staff are friendly and there is always someone to greet you when you arrive. They even remained friendly after learning that I was dealing with someone else/had already made a purchase.

I haven't had the chance to use service department yet so I can't comment.

Overall, it was a stress-free experience, unlike other car purchases that I've made.