At one point in time, I thought that this company ...

At one point in time, I thought that this company was really good but then the time for me to separate from military active duty came. They said that since I was active duty military that the early termination fee would be waived for my account because I was moving back to live with family while my wife and I figured out where to live. Keep in mind that this was only like three months before the contract was ending. We sent them a confirmation number from the USPS that we were indeed moving. Unfortunately, even after we had been assured that everything was good, I received a bill collectors letter in the mail more than a year later. I have spent so much time on the phone trying to get this figured out it is insane. I have been waiting for almost two weeks to decide if my military orders are good enough for them to waive the fee. Additionally, even though they still have all of my information on file, they never reached out to explain this situation. Save yourself time and heartache and just use a different company especially if you are in the military service and may have to move.