Shelby Knowles

Review of Reagan Washington National Air...

If you want an airport experience including friend...

If you want an airport experience including friendly, caring, knowledgeable staff- DO NOT count on the bunch here. After being bumped from our flight THREE TIMES IN A ROW, every answer to any question we had was, 'I don't know". Really? This is your job, most of the paying flyers probably would appreciate you to know where to direct them.