Terri Seaton

Review of Universal Property and Casualt...

Sent a letter, and copy of statement that my insur...

Sent a letter, and copy of statement that my insurance is with another carrier now and expect a refund, date of issuance included. Signature had to be included, FYI for when you cancel. Got letter today saying my insurance was cancelled with Universal. There was no refund for the time I had the other insurance. The reason I found another company in the first place is the rudeness of a woman named Kathy. Even have the FAX transmission the letter made it to the correct destination. If there was a way to list minus number of stars I would. Stupid and rude does not make good customer service.