The Siren

Review of Hilton Garden Inn New York Che...

The stay and park package is the bomb! Because we ...

The stay and park package is the bomb! Because we all know the parking in New York is just simply financially ridiculous! Upon parking in front the valet guy was willing and able, very friendly allowed us to get all our things out of the car and it took us about 20-25 minutes he waited very patiently and then guided us into the hotel where we were greeted by Muhammad a very sexy and Mild Manor concierge! Who very observantly noticed that the room that I had would not accommodate the crew that I had with me so he updated it to a room that would accommodate my crew! The room was perfect accommodations were perfect the atmosphere was perfect it was a great stay! Now here is why they got 3 stars instead of five. When we called down to the front desk to ask for one of the rolly things to put our luggage on upon opening the door behind him was the housekeeping lady and all her get up. My sister explained to the bellhop that we did not really need his services at the time but we just needed the rolly thing we were able to push it down ourselves. He could barely move away from our door because the housekeeping lady and her getup was right behind him. When I opened the door back to start piling our stuff on the rolly thing, the cart from housekeeping was so close i couldn't move the rolling thing. I proceeded to just push her cart, you know a little bit away from our door so we could get out and here she come running around the corner, I got it I got it I got it yelling at the top of her lungs. I calmly ask her why would you put it in front of our door like that because we couldn't get out but okay. This chick then turns around and actually asked me if I could open the window before I leave I looked at her puzzled and was like what do you mean she says it smells open the window. I swiftly said to her you stink and what type of customer service is that. We piled our stuff and left. Then upon checking out my card was charged the appropriate amount however a couple days later there was $187.60 charge that was held from them. When I called i spoke with that same mild-mannered concierge and he helped me out once again however his co-workers weren't so accommodating. I spoke to the accountant lady Alana I believe and she chose to call me up before she even spoke to the merchant to find out why there was a hold and wanted to give me the standard spew of depends on my banks hold . My bank simply didn't have a hold from the beginning So the next day I call to see if I can speak to a manager and I was told that there was a Mr. Lee that was the general manager I got transferred to his voice mail to see if I got any rectified situation from Alana's mishap and I have yet to receive a callback!