Vanessa Tucker

Review of Scott & White Healthcare

Arrived for my appointment at 3:25. The Bsw app ha...

Arrived for my appointment at 3:25. The Bsw app has an e-check in option, so I chose to do that. Waited around for over 30 minutes when finally I went up to the desk and asked if I was going to be seen. The receptionist told me the e-check in doesn t actually check you in and they counted me as a no show. The app didn t state that at all, I m confused why the e-check in is an option if you re still having to check-in in the front or why it s not clarified on the app. Dr. Said I had to reschedule and the next appointment wasn t until weeks away after I d already waited weeks for this appointment. Just a really frustrating situation.