Debbie Briley

Review of keyes toyota

Me and my daughter switched cars. I noticed her ma...

Me and my daughter switched cars. I noticed her maintenance light was on. She had just had an oil change recently. Also her side mirrors, radio, and cigarette lighter had stopped working several months ago. I Googled what it could be and it showed a possible fuse had blown. I wasn't sure on the fuse cover which one was for the radio, mirrors etc...It said the best place was to go to the dealer and ask them. I pulled into The Toyota service place Saturday morning about 07:45. A gentleman that was not wearing a uniform or name tag said he could help me. I said I had two questions. First I asked if he could show me how to reset the maintenance light. He said no because they couldn't be liable if I had a problem and they shut it off. I told him that I didn't need him to do it. I just needed him to show me because the youtube showed a different car model and I didn't have the manual on hand. He said he couldn't do it. I said okay well can you tell me which one of these is the fuse that goes to the Radio, cigarette lighter and side mirrors. He said I would have to wait till I checked the car in because no one is working on cars yet. I said I was actually doing a shop to see what he would say. It was obvious that he really wasn't listening. He just wanted to get rid of me because I wasn't making him any money. I think he may have been a manager of some sort. He just said, "I Know" WHAT? He knows? Right! Like he knows I was a shopper. He didn't know. He just said,"I know" without listening to what I said. If he was really listening and thought I was a shopper, he would have given me 5 star customer service. I started to drive out the back and the garage was full of guys working on cars. SMH. That was the worst.