Me and my family came here for a vacation. If it w...

Me and my family came here for a vacation. If it was possible we would put 0 stars. They don t deserve any. We first enter the hotel and check in. We get our cards and go to our room. We first realize it Is not the room we wanted. We booked a waterfront view. Instead we were placed in the marina tower. The room was also non smoking, but we specifically booked a smoking room. When we entered the room, it had this disgusting smell of mildew or mold. Lights didn t work, lamps and the fan in the bathroom. We called to see if we can get a refund but they refused. We also came for the family pool. In our conformation email, we did not get details on the hotel, when reaching there we get ready for the pool. We call and ask what are the pool hours. They said it closed at 6 pm. We got there at 7 pm. This is ridiculous that we were not informed. Since my family included 2 kids, we needed something to do. So we went downstairs and asked to change rooms. We asked to get a room with a hot tub, because on the desk it showed pictures of rooms with hot tubs. The lady made an excuse saying we have no rooms like that, even though there was a picture showing it. False advertising. Well we get to the new room, it s beautiful as it seems. We leave immediately after putting our bags in and go to the boardwalk. We come back and try to put our baby to sleep we see that there is a disgusting stain on our beds. It s like blood. It is now 238 am and I having been calling front desk since 150 am. They sent someone, and they did nothing but give us an attitude. Still did not get it changed. This is really disgusting.