Doris Royer

Review of SafeNet

Customer service is horrible! Stopped in on Frida...

Customer service is horrible! Stopped in on Friday and spoke with sales representative who said she would have someone call us and no one ever did. Stopped in at the Hunt Valley, MD location on a Saturday at 1:50 pm when the shop hours indicated on the door that the hours are from 10 am -3 pm and store was closed. Locked with no lights on and no sign indicating why they were closed. We had driven 1 hour to come to this location after verifying the store hours on the phone which were confirmed to be open to 3 pm. When I called the Pella representative back she said she would call a manager right away. We never heard from her. While waiting outside the door several customers came to the store and were also disappointed and surprised that they were not open.