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Michael Lawrence

4 years ago

Positives. Nice Lobby/ground floor with fireplac...

Positives. Nice Lobby/ground floor with fireplace and lounging room. Food was very good, the included breakfast was tasty. Staff were friendly though checkout was odd, more on that under the negatives. It is a cozy bed and breakfast vibe and thus low privacy. Our door had a 1" gap so any sounds in the hallway or noises we made, lol, would easily be heard.
Con's. Our room, Cherokee, was extremely small which required suitcases on the bed for any unpacking/packing etc. Bathroom was nice but had a feel of "cheap cabin" construction, minor issues but at the price point they charge, I was not expecting to see smeared grout on the edge of the shower ceiling etc. Basically construction details that a homeowner would not accept or I often see this type of work in a cheaply made rental cabin in the mountains.

My S.O. nearly stepped on a very large cockroach in our room during the first night. Created a bit of excitement but overall not a huge thing to us as it ran down the hall to another room lol, and we didnt see another during our stay.

"Individual Room Thermostat" appeared to do absolutely nothing. Our room temp ranged from 71 to 75 and adjusting the thermostat from 70 to 65 made zero difference and I quickly noticed that the fan was control by something else besides our thermostat. I woudl change the fan speed between auto to high and made zero difference on when it would run etc. Again, minor but 2 people in a bed when it's 75 can be just a bit warm.

Coffee/Keurig was malfunctioning on our floor (3rd) but we simply used the 2nd floor machine. Again, very minor but see the trend? at this price point, details matter. Lastly, the water fountain, coffee table were feet from our door so it was basically a 7am alarm clock. The other guests might as well have been entering our room to make coffee given how loud the noise was due to the large gaps around the room doors.

Lastly. At checkout I politely brought up the many issues and was basically told "ok, I will tell management". And nothing else. I wasnt expecting a room reduction etc but at least a token apology or some sign of concern.

So for us, it was a weekend to get away, unwind and take a break. We managed to do that but we could have been staying anywhere as the leisurely day trips are what counted, not the lack of relaxing in our room. 2nights, 1 meal for 2 was roughly $650. At that price point I had higher expectations.

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