TL;DR: Awful first experience. They cancelled a co...

TL;DR: Awful first experience. They cancelled a confirmed appointment 15 mins before. Would not recommend ever. Replies from management offering to "make it right" are apparently fake.

ETA: Management is very on top of replying to negative reviews offering to help find a solution. However, if you email the address they give, they do not seem to respond. (I will update if I ever receive a response from them in email.) So it is all for show. Don't be tricked.

After reading other reviews about the pitfalls of not having an appointment or being late to an appointment, I decided to avoid those mistakes and made an appointment 2 days in advance. I selected "any stylist" for maximum flexibility and I planned to arrive 10+ minutes early. Rudy's called to cancel my appointment 15 minutes before the scheduled time saying one of their stylists was out sick (at this point, I was about a block away from the shop, having walked 25 minutes to get there). They offered to reschedule me for 2.5 hours later than my original appointment, which means that instead of taking an hour for the appointment it would take 3.5 hours plus.

So, I guess this is the place to go if you don't have a job, you have all day to hang around (even if you made an appointment), and you don't really care whether you get your hair cut today or not. Or if you just actually wanted to go for a nice walk and not get a hair cut. I certainly won't be back.