Customer service ends once you move in. We've had ...

Customer service ends once you move in. We've had to deal with a resident in building 443 that has terrorized the community for over a year. Smashing windows, tipping shopping carts over to barricade exterior gates, playing loud music that resonated throughout the building, verbal arguments for which the police were called numerous times. Exhausting.

3 major water leaks in less than a year due to age of buildings, exterior gates that are rusted and don't properly lock, elevator down for 6 weeks rather than 3. Upper clubhouse hasn't been finished in 17 months since I lived here and still won't be after Covid lockdown lifted. Dog runs allowed on shared patios in direct violation of their own lease agreement.

Yet expect to get an 11% annual rent increase even during a pandemic. I also see they have a class action lawsuit against them for mishandling security deposits at many of their properties. Not surprising as it's all about $ to them. Like right now as sit with vendors above my head @ 6:30 am because the quiet peace & enjoyment clause in your lease doesn't exist.