Thomas Rasmussen

Review of West Hills Jeep Chrysler Dodge

WORST Service Department EVER. Disorganized, don ...

WORST Service Department EVER. Disorganized, don t know what is going on, and are literally out to lunch At first appearance they seem well, if not over, staffed. My first experience was disastoruous, having to wait over half a day for repair that was supposed to take two hours, than told to rent a car and return the next day. Returned next day and was told would take another couple of hours. Ended up being four more hours as the entire Dealership disappeared for a BBQ lunch and Staff Meeting.
Months later I determined to give them another try.
Made an appoinment well in advance, showed up frist timng in morning, for what was supposed to be a half day recall repair . A friend picked me up and we went off for the better part of the day. Upon return waited about 10 minutes for my specific Service Tech to appear. He couldl not find my keys, paperwork, or me or my car in the computer. He disapeared for 15 minutes and returned to say they were still working on my car and it would be another 1-1/2 hours, which would be after 5 PM. I said I thought my car was sittiing in the car lot just outside the entrance door. He frustatedly said he would go check, and disappeared for another 20 minutes, while I stood in front of his desk. I asked the Tech at the adjacent desk if he knew where my guy had gone and he said too lunch . This was after 3:30 pm ?? I waited another 15 minutes, with my friend also waiting, and finally a thrid Tech asked if I had been helped. I expained my car was sitting outside, but my designated Tech said it was in the shop, and he had disappeared. The new third guy check the computer, and said my car was done and ready to go. He went to the original tech s desk, found my keys and paperwork, and in two minutes I was out the door. However, there was NO apology or any acceptance of there being a problem.

I will never return to this dealership. THEY ARE THE WORST SERVICE DEPARTMENT IN THE NORTHWEST.