Lukasz G

Review of Sterling Homes Edmonton

We purchased our Sterling home in September 2013 a...

We purchased our Sterling home in September 2013 and moved in July 2014. First two days resulted in leaky roof and jacuzzi flood that had water pouring into our basement. Horrible experience that i hope noone ever has to go thru. After that rocky start and a bit of frustration, Sterling did come thru and made sure we were satisfied. Have their been deficiencies since then? Of course. No house is perfect. But with the help of Trevor, our warranty technician, issues have been addressed to our satisfaction. Even past the one year mark, if there were issues that remained unresolved, Trevor made sure that we were looked after and any outstanding deficiencies were addressed.

Jan 2018 Edit:

Its been over 3 years since we moved in and Sterling still has failed to address the issues with our entrance doors. The humidity is too high in our house they say.. yet I need to maintain a certain level because of my hardwood and cabinets. The weather stripping has been replaced multiple times, door slab replaced, door frames adjusts.. Solution? to lower the humidity buy a Walmart fan and put it near the door. EXACT WORDS FROM an "in house window/door pro" Now after reaching out to someone higher up in the company, Sterling "wants" to meet.. I put it in quotes because they have rescheduled numerous times at last minutes notice. I'm so sick and tired of dealing with Sterling. Just like everyone here says, they are amazing till they have your money. Service is absolute garbage.