Staff was very friendly and accommodating (one wom...

Staff was very friendly and accommodating (one woman who brought room service to our son brought him a toy car on one of our last day, which made his day ). However security came to our door because someone complained that they heard our toddler screaming all day and night, which was not accurate. The man who came to our door seemed to understand that there was nothing we could do, our toddler was in a bad mood and if he was going to cry he was going to cry. It was just upsetting that someone had to complain about it. The hotel did handle the situation well though. They moved the couple that complained and security did not come back to our room for the rest of the week. We did like the option to use the pool at the Sheraton Waikiki, our kid loved playing in it as it was more kid friendly.