Chiara Quinn

Review of The Watergate Hotel

This review is for the customer service from manag...

This review is for the customer service from management, not so much the actual hotel. And before I start, no employee was ever rude, just not accommodating. I have a group of friends and family members who are flying in from all over the US to celebrate a birthday in late March. In early January we made an online reservation for the winter igloos offered at the watergate. It is now late February and the hotel emails us to tell us they can not accommodate our reservation because the igloo season ends March 1st. Okay that s understandable that you have a season but what I m upset about is that you allowed us to make the reservation for a time of year that you don t have the igloos open. Why wouldn t you have that blacked out on your website? Then it takes them nearly a month to notify us letting us know that we can not reserve. Since we made the reservation we have called several times to ask about add on services like bottle service or drink packages, as well as cutting our birthday cake, we have also called to add another person to our reservation. Each time we called they have always asked for our name and date of reservation, and no one has ever said anything about the date in question. After receiving their email declining us our reservation we spent the next two days trying to negotiate but with no luck. This is bad for business. We have never visited this establishment before and because of the way this situation was handled I m sure we probably never will.