Long Story Short:

Long Story Short:
Ok to buy games from but don't trust for repairs. Poor communication.

Short Story Long:
I have bought several items that for more obscure systems were priced fairly. They were packaged well and shipped timely. My mistake was when I sent in a rare CD based system for repair ( New laser) Again they were priced fairly a little more than the cost for me to get the laser but I'd have peace of mind knowing they do this all the time. All I would have to do is ship the item at my cost but they cover return shipping. I packed my item well insured it and tracked that it was received by Estarland.

Their website states 1 day turnaround for the particular repair. ( Item arrived first week in August entered into their repair queue on August 11. I message on August 14th for an update stating queue time is delayed/extended. Ok no problem ( Maybe put that on your website). A few weeks go by I call ask for status as no time frame given and was told probably due to a delay in getting the replacement laser. (Again makes sense)

Next day I receive an email stating they attempted to replace the laser but there was an existing short on the metal beneath the laser. They swapped anyways and said my item doesn't want to read disc.

I then get an update saying my item is ready for pickup. I message them on their portal to send item back as I shipped it to them not dropped off. In the meantime I ordered my own replacement laser took me 3 days to receive.

I received my item back, packed well again.

They did refund me my original repair costs.

I tested and confirmed the original laser was still attached. I took apart the item to drop in my own laser and find 2 things.

1) They lied as there was no short on the metal nor signs of any mechanical issue.

2) I don't think they even opened up the system

I swapped the laser and soldered things correctly on the new assembly to appropriate cables etc. I test the system and it works plays games, music cds etc.

My guess is that they couldn't source a laser cheaply enough to cover their cost and decided to cut their losses and make up an issue as to why they couldn't repair the item or their tech doesn't have the basic soldering skills and as a result they failed to properly connect the replacement laser and made up said short.