Sydney nguyen

Review of Scott & White Healthcare

My daughter was brought to ER at Scott and White. ...

My daughter was brought to ER at Scott and White. They decided to transfer to her to another hospital ( 15. Minutes away) because my daughter s insurance is not in their net work. Instead of calling the ambulance that in network with my daughter insurance, they called their own ambulance which is not in network with my daughter insurance and billed her 1250 dollars. Because their ambulance is not in the network with my daughter insurance, her insurance only paid 25% of it, and SW ambulance billed the balance of 800 dollars to my daughter. Although my daughter has explained the unfair situation to both SW patient relation, and SW ambulance, they offered no help with the bill. My daughter is a student full time and doesn t have that kind of money to pay for unfair and unexpected bill. She also has mental illness. . As a result, SW ambulance send her account to collection department. SW was the one who called their ambulance to transport her to another hospital, knowing their ambulance is not in her insurance network!!!! Yet, they refused to help her with the bill and send her account to collections This is very wrong because due to their mistakes, a young student now in debts , and because of their greeds, her credit is ruined and her mental illness is getting worse due to stress of having to deal with this mess caused by the hospital