In short: this company does not excel at informing...

In short: this company does not excel at informing individuals of existing collections accounts or ease of access once an account is discovered, once you've got them on the phone though they are very professional, informative, and friendly.

The long version: I had no idea I had a collections account until credit karma gave me a notification, which is always significantly later than a collections account is opened. I called to pay in full but found out they're a 9-5 M-F operation which is very inconvenient and frustrating (although there is something to be said for giving your employees weekends off to spend time with family and have a regular schedule). I also discovered that they had in fact tried to call me previously, but the phone number shows as "Scam Likely" on my phone. So then I tried to go to the website to pay that way, but needed an account number from a letter I never received to create an account to pay, and there are no options to look up an account by name or SSN which is also very inconvenient and frustrating. Due to these things I had initially given a 1 start review but have updated it to 3 because when I was finally able to get a hold of them, they were very friendly and got my accounts taken care of quickly, and also explained that it may take up to 75 days for my credit report to show that the accounts have fallen off and why, and why their number shows up as scam likely.

I honestly think that this could easily be a 5 star review with the simple addition of the option to search for an account to pay on by name/DOB/(and/or) SSN on the website.