Went with my niece to WFBH ER on Thursday January ...

Went with my niece to WFBH ER on Thursday January 23rd. I have not been to ER area since 2013. Although the ER was under construction I found it to be understaffed and dirty. The waiting room was full and the sitting area seemed small. There were 2 ladies working at the reception desk. They seemed stressed and unhappy. I honestly understand as I would hate to have had their job that particular night.

The ER area itself was overcrowded with patients. There were many makeshift rooms separated by curtains. As an observer, I noticed patients had no privacy. I felt as if I was in a run downed, poor, inner city hospital which had no funding. If you live in the WS area you know WFBH has money to do better.
The area my niece was in had medical supplies / used / trash on the floor. One nurse had a mask on. My niece overheard a very loud conversation this nurse had with a staff member. The nurse was angry, stating she was being forced to work with a 101 degree temperature. She was loud with her talk and dropped the F bomb many times.
My doctor is a WFBH doctor and I love her. I understand the ER is no pie job. However, I expect a better patient / customer experience.

When I finally got home, I took a long hot shower. I felt as if I brought home every germ from the ER. I am not sure if my review even matters to the Administration at WFBH. However, please know I blame you.

ADMINISTRATION sets the tone for staff The workers need a better environment to work in. Customers deserve a better patient experience. I hope your customer service improves.