Horrible experience from the first person I encoun...

Horrible experience from the first person I encountered. I told her my daughter was looking for a specific dress and she replied with "everyone is looking for a specific dress hunny but I'm telling you, I've been doing this for 40 years and no one leaves with the dress they are looking for." I said that was fine but we know what we are looking for if she could let us know if they still have it or if it's been sold. She came back saying the dress was there for months and doesn't know if it's still in the store so we'd have to look through every dress in the selected sizes it came in (which is rows and rows of dresses). Then you have to wait until your name is called from the waiting list to get a sales rep to help you try on dresses which as of right now has been 2 hours of standing around with no sign of being called. The absolute worst system I've ever ever ever seen while trying to buy a dress. They obligate you to pick out dresses to try on and even if you only want to try on one dress, the wait is still the same. Rude people working here. How can't the consumer walk in, find a dress, grab a dressing room and buy or not buy? Why are we at the store's mercy for time? Ridiculous. Never coming again. I drove 1 1/2 hours for this.