HORRIBLE!!! I would give them zero stars!

HORRIBLE!!! I would give them zero stars!
My experience with lexus of towson simply horrible. The first time I brought my lexus I had an easy exchange I guess because I dealt with my own bank. My next purchase I financed with lexus however they sent my bank their pay-off amount late which means I was still paying for a car I no longer had and to make matters worse 2-3 weeks later they called me in to inspect my car then come to find the car needed an alignment, brakes and back tires that they wanted me to pay for. The guy in finance told me that it was not their problem and that I would be responsible for the repairs. I called my lawyer and went back the very next day and they fixed the problem. Again money was still coming out my account because they never sent my bank the pay-off amount an addition to that when they finally did I lost money because they drew interest on it. They never sent me my payment statements or online banking set. I had to call them to see if they were going to send it or set my account up. Horrible and dishonest it blew my mind I will never ever buy or finance anything from lexus of towson ever!