R

Customer Services in the store was outstanding. Th...

Customer Services in the store was outstanding. The audio system I had installed works and sounds great. It was installed in less than three hours. However, once I got home I noticed the following:

1. A light cover on the front passenger side door was broken and cannot be placed back on.

2. None of my door handles were reinstalled properly after the install. In fact, the back passenger side handle came all the way off when my son tried to open the door.

3. The air suspension system no longer works properly. The compressor works but must come on again and again to keep the vehicle from sagging in the back and, after a few minutes, the check suspension light comes on. I cannot say for sure if this is as a result of something that happened during the install but, if not, it is a coincidence.

Also, keep in mind, inside the show room there is a sign that states if something is broken during installation, they are not responsible. I saw the sign and was concerned at first but figured if something was broken during installation it would be something minor (such as the light cover). I never imagined the door handles would be reinstalled so carelessly and the suspension system could be damaged during an audio system install.

Happy with everything but the damages incurred during the install.

Comments:

No comments