Deeple unhappy with a recent transaction at Coquit...

Deeple unhappy with a recent transaction at Coquitlam Chrysler.

Salesman - Uri
Manager - Kelly

Traded in a 2015 Ram 1500 5.7L hemi, around 60k on the clock. Bought a 2016 Ram 1500 eco diesel, also 60k on the clock. Both trucks were identicle in accessory package.

Trade in value $26,000
New vehicle value $36,000

Problems.
1.
Engine management light came on straight away in new vehicle, tried to get hold of Uri many times but no success, ended up going in, explaining the situation to Kelly and he booked it in for inspection. 2 weeks later, i dropped it off and took 3 days to come back and say we don t know what the problem is .

2.
Doing my year end and the accountant has some discrepencies with the contract. She tells me that on the financing document, both the trade in value and the new sale value had been inflated by $10k so wasn t sure what tax had been paid. I go in and speak with Kelly who s response was they done that to get you immediate approval . I ask if the paperwork can be adjusted to show the true value and am told it s a legal contract, we can t change it. Just tell your accountant to make adjustments . Whilst waiting to see Kelly, i notice all these extra charged on the bill of sale which i was unaware of (partly my own fault i guess). One of which was go green package for $399. This is a tire care package. I took my own wheels and tires from my old truck to my new one and when asked if my new tires would be covered, they said no . So i asked why i paid the $399, they said, you should have said something at the time . I asked for a refund, they said no, we ll fill your tires with Nitrogen .

Over all, i find the experience terrible. They are your best friend until the minute you sign the deal, then they are not contractable after that, not willing to help or be reasonable about any issue i had. To wrap it all up, another salesman slips me his business card right after i bought my new truck and asks if i want to trade it in, give him a call.

Good job guys.

Scott