Operating as the school bus service for the San Francisco Unified School District this company "Zum" sacrifices child welfare for the sake of profit and "efficiency". Teachers and staff are seeing different bus numbers and drivers everyday. Kids need consistency and in many cases they require the sa...
The company service is inconsistent and late for pickup and drop off. Completely unreliable
Horrible company, horrible staff, horrible app, horrible customer service. The child transportation idea is a great concept and 95% of the kids are courteous and respectful, but don t expect more than $18 for a 3 mile ride that takes 29 minutes sitting in traffic. They don t reimburse for gas so wha...
You can't trust this company to take of your kids. 10 minutes before pick-up time they call you to tell you we were not able to find a driver. They are not responsible.
As a parent, I thought I could rely on a company that supposedly provide services for children to follow the law when it comes to transportation. My son is 7 years old and extremely small for his age (in the 5th percentile on the growth chart) and has been using them to ride to and from school for 2...
I never got booked with a driver. I requested reoccurring rides for my child TWO weeks before the needed date. I received an email saying a driver would be matched at 4 pm the day prior to the requested ride. On the day prior I did not get a notification at 4 PM. I reached out at 7 pm because no d...
Zum offers me the comfort of knowing that my children are getting a safe trip to their favorite activities while I am at work. My kids never have to wait because the drivers arrive early for pick-ups, and the Zum staff is very supportive. So happy to have found them!
I give a negative -1 star if the rating allows it. This is because Zum school bus does not take any responsibilities or ownership in making changes to school bus schedule so that kids are pickup and arrived on time for school. Even after we have made multiple calls to voice our concerns to Zum. T...
We ve been using Zum s child transportation services for more than 3 months now and we never had any problems. They had multiple drivers, but all were nice and polite. I like their professionalism and they never made my child wait at school or at home.
Taking Zum transportation services is one of the best choices I have ever made for my child. Their staff take proper care of my child and safely bring him home at the end of the day. The drivers are always on time such that my child never gets late to his school. I am glad to find their services and...