I never got booked with a driver. I requested reoc...

I never got booked with a driver. I requested reoccurring rides for my child TWO weeks before the needed date. I received an email saying a driver would be matched at 4 pm the day prior to the requested ride. On the day prior I did not get a notification at 4 PM. I reached out at 7 pm because no driver had been assigned, although I was assigned a code word. Why are they assigning code words for the child if no driver is assigned? After a few hours I receive a text saying they are trying to find a driver. I asked if a driver was guaranteed or if I should make alternate arrangements. I am still waiting for a response. This is poorly run and if a driver cannot be found please let us know. A simple "you need to make other plans" would have been helpful. Don't leave me hanging not knowing if my child will have a ride home from school. I cancelled all my requested rides with this poorly run company and tried Hop Skip Drive. They have been wonderful; extremely responsive!